PPK-36
Advanced training

Interaction with the "difficult" passenger of an aircraft

    Cource leads

      Learning objectives: 

      Training of students in the field of aviation psychology and personality behavior in stressful situations in connection with the specifics of the activity. Achievement of the required level of competence in the performance of professional functions: effective interaction of an employee of airport services with a "difficult" passenger; Communication in case of critical situations. The development of behavioral methods of self-regulation in the event of fatigue, aggressive reactions.

      Students: 
      specialists of tour operators and agencies
      flight and cabin crew members of civil aircraft
      teachers of aviation training centres
      specialists in transport
      practicing lawyers and attorneys
      managers of airports
      flight safety inspections experts
      aviation security services staff
      Thematic plan: 
      1. Introduction.
      2. Psychological characteristics of workers of aviation sphere.
      3. Prevention and ways of suppression of emotional stress.
      At the end of training: 
      advanced training certificate
      Form of study: 
      online
      classroom
      Methods: 
      self-study
      seminars
      training
      lectures
      Course language: 
      Russian
      Certification form: 
      test

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