Advanced training

Ground Handling Management (GHM)

    Cource leads

    Learning objectives: 

    The course is based on the most recent IATA requirements, in accordance with IATA regulations. The course is taught in Russian.

    quality management specialists
    certification specialists
    senior management of civil aviation
    managers of airports
    ground handling staff
    state civil servants competent authority
    Thematic plan: 

    1. Presentation of the course.
    2. Ground Handling (Review).
    3. Facilitation.
    4. Recourse management.
    5. Flight safety.
    6. Planning emergency response at the airport.
    7. Aviation security.
    8. Customer Services Management.
    9. Audit ISAGO (review)
    10. Cargo and mail handling.
    11. Safety and health in ground handling of aircraft.
    12. Organization of special events and at the airport.
    13. IATA Airport Handling Manual-ASM.
    14. Standard Agreement of IATA Ground Handling (SGHA).
    15. IATA agreement on the quality of service (Service Level Agreement - SLA).
    16. Training of staff.

    At the end of training: 
    advanced training certificate
    Form of study: 

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