Interaction with the "difficult" passenger of an aircraft
The course leads
Training of students in the field of aviation psychology and personality behavior in stressful situations in connection with the specifics of the activity. Achievement of the required level of competence in the performance of professional functions: effective interaction of an employee of airport services with a "difficult" passenger; Communication in case of critical situations. The development of behavioral methods of self-regulation in the event of fatigue, aggressive reactions.
2. Psychological characteristics of workers of aviation sphere.
3. Prevention and ways of suppression of emotional stress.