Interaction with the "difficult" passenger of an aircraft

The course leads

Гонта Ярослава

Yaroslava Gonta

Expert in the field of adaptive processes in human society, practical psychologist

St. Petersburg (Russia)

Read more
Length: 16 hours (8 hours - self-study; 8 hours - classroom)
Mode classes: 8 hours per day
Learning objectives: 

Training of students in the field of aviation psychology and personality behavior in stressful situations in connection with the specifics of the activity. Achievement of the required level of competence in the performance of professional functions: effective interaction of an employee of airport services with a "difficult" passenger; Communication in case of critical situations. The development of behavioral methods of self-regulation in the event of fatigue, aggressive reactions.

Form of study: 
online
classroom
Methods: 
self-study
seminars
training
lectures
Course language: 
Russian
Code: 
PPK-36
Certification form: 
test
At the end of training: 
advanced training certificate
Thematic plan: 
1. Introduction.
2. Psychological characteristics of workers of aviation sphere.
3. Prevention and ways of suppression of emotional stress.